Comments on: Why I’m Bailing on DirecTV

By: Jim

Jim — Sun, 24 Sep 2006 13:30:00 +0000

For anyone considering DirecTV I think you should go to the following link and read about their customer service, their cancellation policies and how they treated the wife of a Soldier that was in Iraq. Pretty pathetic if you ask me.I have DirecTV and, as soon as I get an alternative, I’ll dump it. The service is horrible.Here’s the link:http://www.inluminent.com/2003/06/25/direct-tv-customer-support/

By: ajh007

ajh007 — Sun, 24 Sep 2006 13:14:00 +0000

I have only been a direcTV customer for 11 months. I have their highest end package plus NFL and College football. There are 3 receivers and a Tivo unit installed in my house. Over the last 4 months I’ve had them send me 5 reconditioned Tivo units in an attempt to get one that works. Inevitably, the remotes that are sent with the reconditioned units don’t work, I have to wade through 10 minutes of automated “technical assistance” to get to speak to someone that I usually can’t understand. I’ve asked if there was a way to avoid the automated, non human recordings and they tell me know. I’ve asked to have a technician come to the house and they tell me that first we have to try this procedure or that procedure. Inevitably I get frustrated and wind up with no Tivo. Today I finally got to speak to a supervisor. He actually spoke English that I could understand and he said he would send a technician out in a week. Of course, I pay a premium every month to cover service on the equipment so I’ve had to beg them to give me something I already pay for. Unfortunately, I live in a very rural area. I don’t have access to cable. If I did I’d take this equipment to DirecTV personally and put it where the sun don’t shine.

By: Sterling "Chip" Camden

Sterling "Chip" Camden — Tue, 19 Sep 2006 20:20:00 +0000

I’m starting to feel the same way about DirecTV. They were a welcome breath of fresh air when we left Comcast (after they decided to upgradetheir system in the middle of the All-Star Game), but lately they’ve been less than helpful and their packages do not live up to expectations.